Water & Sewer
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Water & Wastewater
Water and wastewater costs cover...
- Ensuring a safe, clean and reliable water supply
- Proper wastewater treatment
- Maintaining, replacing and renewing water and wastewater infrastructure within Central Elgin
It is important to note that the costs are not covered by your property taxes.
Key Information
Understanding Your Bill |
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Central Elgin provides residents with monthly water bills, to understand your bill better, take a look at the seven areas of focus, highlighted below.
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Receiving Your Water Bill |
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| Please note that we are offering an incentive to accounts still receiving paper bills to switch to online billing!
Switch today and receive $12 off your next bill. This program runs to the end of 2021.
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Rates & Fees |
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Water/Wastewater RatesCouncil has approved the 2021 rates (listed below). Central Elgin's rates are determined by considering operational and infrastructure replacement costs. This ensures that Central Elgin's water and wastewater infrastructure is sustainable. For further information on these studies, see the Water Wastewater Rate 2021 Presentation.
ConsumptionWater and wastewater consumption charges are based on the amount of water you use, as measured by the water meter.
Base ChargesBase charges are based on the size of your water connection.
By-Law No. 2559 Water Rates
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Due Dates |
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| Central Elgin is proud to announce that we have switched to monthly billing for our water bills!
Please note that all accounts set up with pre-authorized payments will be withdrawn from their bank on the due date of your bill.
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Moving To Central Elgin? |
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Welcome to Central Elgin! New residents coming to the municipality will want to set up both:
All other utilities, such as gas and hydro, are done through outside companies. To set up your water account please fill out the form in the link below:
Create Your Water Account |
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Moving From Central Elgin? |
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Residents leaving the municipality will want to submit their closing dates to both the water and property tax departments:
All other utilities, such as gas and hydro, are done through outside companies. To close your water account please fill out the form in the link below:
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Frequently Asked Questions
When we discuss water/waste water many thoughts and questions come up! You're not alone, and we're here to help with any questions you have big or small!
Take a look below at common questions that have come up, and maybe you'll find yours below. If you do not, please call one of our water coordinators, as they would be happy to help assist you.
Why am I being billed when the month isn't over? |
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Each month you are invoiced for standard base charges as well as consumption charges based on actual reads from your previous month usage.
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What are base charges? |
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Base charges cover administration, capital costs, debt repayment, water treatment, distribution, the purchase of water from the water boards and regulatory compliance.
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Why is my invoice the same amount as last month or the same as my neighbour's? |
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Invoices are comprised of two amounts, base charges, which are the same amount monthly for all residents and consumption. If you use the same amount of consumption (measured per cubic meter) month to month, your invoice is likely to remain the same. It is not unusual to see a household use close to the same amount of water each month when following the same routine each month.
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Why is my consumption higher than usual? |
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Higher consumption could indicate a leak in your home. The most common leaks are toilets, faucets, sprinkler systems & water softeners. Residents are responsible for maintenance and repairs of these items.
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Does each household in the municipality of Central Elgin pay the same water rate? |
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Yes - the rates apply to all residents of the Municipality of Central Elgin on municipal water services.
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How does the Municipality determine the amount of consumption to be invoiced each month? |
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Each month your meter is read through a touch pad located outside of your home. This read is compared against your previous month read which determines the amount of cubic meters your home has used in the billing cycle. This number is reported on your invoice each month. If we are unable to obtain a meter read we will schedule an appointment to make repairs and your invoice will be estimated.
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What is the average consumption in a month? |
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The average family of 4 consumes 12 cubic meters in a one month period.
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What if I do not receive my bill? |
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Residents will receive an invoice monthly from the Municipality either via e-mail or mail depending on your account preferences. If you have not received your invoice, please contact our office directly.
Hotmail AccountsWe have found with some of our Hotmail account users, that they are unable to receive their bills. Please follow the steps below to verify the bills are marked as safe, and therefore will be accepted into your inbox.
On your desktop computer, while you are signed into your Hotmail account you need to follow these steps: 1. In the top right corner of your screen select the round tool called "Settings".
2. In the Search menu type "Safe Sender".
3. After typing "Safe Sender", select the option "Safe Senders And Domains".
4. Select +ADD and then add our address utilitybills@centralelgin.org to your safe sender list to prevent our e-mail from being directed to your Junk folder.
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Do you offer pre-authorized payments? |
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Yes! You can set up your account to be automatically withdrawn on the due date.
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Does having a fire hydrant close by affect my property insurance? |
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Fire is a major concern, so it’s an advantage to live near a hydrant or station. The closer you are, the better the chances of saving your property in the event of fire. In urban areas, proximity usually isn’t a problem. But in more remote or rural areas, the distance may be greater, influencing the cost of insurance. Source: https://www.tdinsurance.com/products-services/home-insurance/tips-advice/premium-calculations The water systems in Central Elgin are rated to provide fire protection for your property and your property insurance rates should reflect that.
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Documentation:
Contact Us
Infrastructure and Community Services Coordinator
450 Sunset Drive,
Elgin County Administration Building,
St. Thomas, Ontario N5R 5V1
F.: 519-631-4036
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