Contact Us

The Municipality of Central Elgin's main office is located at 450 Sunset Drive, St. Thomas (Elgin County Administration Building).

Staff are available from 8:30 a.m. to 4:30 p.m. Monday to Friday and can be reached by email and phone.  Scroll down for an alphabetical list of staff members and members of council.

Complaint Resolution Policy

If you are unhappy with the service that you received or failed to receive from the Municipality, please review the Service Complaint Resolution Policy to help you resolve your concerns.  The Service complaint Resolution Policy does not address service requests, by-law complaints, or general inquiries. 

If your complaints are not resolved through this process, you can write to our Ombudsman, Mark McDonald of Independent Resolutions Incorporated, at 17 Hummingbird Lane, St. Thomas, ON  N5R 6L8. 

Emergency or After-Hours Contact

Please dial our regular number (519-631-4860) on holidays, evenings, and weekends for water, sewer and road emergency calls.