Contact Us

Municipal staff and elected officials can be reached in writing at the following address:

Municipality of Central Elgin
450 Sunset Drive, Elgin County Administration Building
St. Thomas, Ontario  N5R 5V1

Telephone: 519-631-4860
Fax: 519-631-4036

Our hours of operation are 8:30 a.m. - 4:30 p.m., Monday to Friday. We are closed for statutory holidays.

Complaint Resolution Policy

If you are unhappy with the service that you received or failed to receive from the Municipality, please review our Municipal Complaint By-law and Policy to help you resolve your concerns.  The policy does not address service requests, by-law complaints, or inquiries. 

If your complaints are not resolved through this process, you can write to our Ombudsman, Mark McDonald of Independent Resolutions Incorporated, at 17 Hummingbird Lane, St. Thomas, ON  N5R 6L8. 

Emergency or After-Hours Contact

Please dial our regular number (519-631-4860) on holidays, evenings, and weekends for water, sewer and road emergency calls.