Water Billing

When paying online or by phone through your bank, It is recommended to pay at least 3 business days before the due date. Most banks can schedule payments ahead of time. The payee name can vary depending on the bank.

Here are just a few samples from some popular bank providers:

• RBC - Central Elgin (Municipality) Water
• CIBC - Central Elgin (Munc. of) Water
• TD - Central Elgin Water
• BMO - Central Elgin, Municipality of, Water

Use your 12-digit water account number as the account number. Do not leave any spaces or decimal point between the numbers. Contact your bank for assistance.

Using this plan Central Elgin automatically withdraws the amount of your water bill from your bank account. You will still receive a bill with the due date and total amount to be withdrawn.

Pre-Authorized Payment Online Form

Change or Cancel Pre-Authorized Payment Plan

Change/Cancel Pre-Authorized Payments

By mail to the municipal office (cheques only)

• Write your water account number on the back of a cheque (payable to the Central Elgin)
• Include the top portion of your invoice
• Include a self-addressed, stamped envelope if you would like a receipt

Each month you are invoiced for standard base charges as well as consumption charges based on actual reads from your previous month usage.

Base charges cover administration, capital costs, debt repayment, water treatment, distribution, the purchase of water from the water boards and regulatory compliance.

Invoices are comprised of two amounts, base charges, which are the same amount monthly for all residents and consumption. If you use the same amount of consumption (measured per cubic meter) month to month, your invoice is likely to remain the same. It is not unusual to see a household use close to the same amount of water each month when following the same routine each month.

Higher consumption could indicate a leak in your home. The most common leaks are toilets, faucets, sprinkler systems & water softeners. Residents are responsible for maintenance and repairs of these items.

To learn more about checking for leaks in your home please visit our Checking for Leaks page or our Conservation Tips page

Yes - the rates apply to all residents of the Municipality of Central Elgin on municipal water services.

Residents will receive an invoice monthly from the Municipality either via e-mail or mail depending on your account preferences. If you have not received your invoice, please contact our office directly.

Fire is a major concern, so it's an advantage to live near a hydrant or station. The closer you are, the better the chances of saving your property in the event of fire. In urban areas, proximity usually isn't a problem. But in more remote or rural areas, the distance may be greater, influencing the cost of insurance.

The water systems in Central Elgin are rated to provide fire protection for your property and your property insurance rates should reflect that.

The pipes in your home are private property. You will need to contact a plumber to conduct repairs.

How to turn off water until plumber or contractor arrives:

You can turn off the water supply by closing the main water supply valve (also called the stop and waste valve). The valve, which is part of your private plumbing system, is typically located on the foundation wall where the drinking water pipe enters the home, just before the water meter.

If there is a break on the Municipal portion of the pipe, the Municipality will turn off the water supply at the property line and will submit an emergency work order to conduct repairs. There is no fee for this repair on Municipal infrastructure.

During Office Hours (Monday - Friday 8:30am - 4pm)

If this is required during office hours please call the main office at 519-631-4860 and press '3'. Please note the water department receives a high volume of calls and so you may need to leave a message. You may prefer to email the water department and leave a detailed message.

After Office Hours/Holidays/Weekends

If this is required after office hours, please call the main office at 519-631-4860 and press '1'. You will then be put through to a person (unless they are on the phone) who will dispatch you to the after hours water operator for assistance.